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Self check-in bot Early accessVerified before they reach the lobby
A WhatsApp assistant that checks guests in the day before they arrive: ID from DigiLocker or a photo, a selfie match, a signed registration card and the balance paid by UPI. Your front desk sees a green tick and hands over the key.
Six steps, about three minutes for the guest
- The bot says helloA day before arrival, the guest gets a WhatsApp message from your property's number. Walk-ins scan a QR code at the desk instead.
- Details and co-guests confirmedName, dates and room type come from the booking. The guest adds anyone travelling with them.
- ID sharedAadhaar fetched from DigiLocker, or a photo of a passport, driving licence or voter ID, read automatically.
- Selfie matched to the IDA quick selfie with a liveness check, compared against the photo on the document.
- Registration card signedThe guest registration card fills itself in. The guest checks it, signs on screen and adds an arrival time.
- Balance paid, room readyA UPI link settles the balance or deposit. The desk sees "Verified" and has the key waiting.
Careful with documents, never rude to guests
The bot does the reading and matching. Anything it isn't sure about goes to a person: it never turns a guest away on its own.
The document itself
Expired, unreadable or cropped IDs are caught, and names are compared against the booking. DigiLocker documents come signed by the issuer, so they can't be edited.
The person holding it
A liveness check stops a photo of a photo, and the selfie is matched against the ID picture. Low-confidence matches are flagged, not rejected.
Everyone in the room
Every adult shares an ID. Minors are linked to a guardian on the booking, and the guest count is checked against the room's occupancy.
Foreign nationals
Passport and visa details are captured, and the Form C information is prepared for your staff to submit to the Bureau of Immigration within 24 hours of arrival.
The guest register
Every check-in lands in a digital register with ID, photo and signature, searchable by date or name when the police or an auditor asks.
Your front desk's queue
Arrivals show as Verified, Needs review or Not started. Staff can nudge a guest, finish a check-in by hand, or override with a note.
The same verification, wherever people stay or work
PG and coliving tenant KYC
Tenants verify ID and sign their agreement before move-in, and the details for police verification are filled in from the same data.
For PGHostel arrivals
Late-night buses stop meaning a queue. Backpackers share a passport or Aadhaar on the way, and Form C details are ready when they arrive.
For hostelsColiving member onboarding
Application, ID, selfie and e-agreement in one conversation, across every property in your portfolio.
For colivingCoworking members and visitors
Members verify once at sign-up. Visitors get a QR pass on WhatsApp and their host is told when they arrive.
For coworkingGuest IDs treated like the sensitive data they are
Built with India's Digital Personal Data Protection Act, 2023 in mind.
Consent first
Guests see what is collected and why before they share anything, and can choose to check in at the desk instead.
Masked Aadhaar
Only the last four digits of an Aadhaar number are stored. Full numbers are never shown to staff.
Access by role
Front desk sees what it needs to check a guest in. Every view of a document is logged.
Retention you set
Choose how long documents are kept, and delete a guest's data on request in one step.
Owners usually ask
Do guests need to install an app?
No. The check-in runs inside WhatsApp. Guests without WhatsApp get a secure web link by SMS or email instead.
What happens if verification fails?
The bot never turns a guest away. Anything it cannot confirm, such as a blurry ID, a name mismatch or a failed selfie match, is flagged for your front desk to check in person.
Does it handle foreign nationals?
Yes. It captures passport and visa details and prepares the Form C information your staff submit to the Bureau of Immigration within 24 hours of arrival.
Can we turn the selfie step off?
Yes. Each step can be switched on or off per property, so a homestay and a 60-room hotel can run it differently.
Does it work without the rest of the Hostarra Platform?
It works best with the Hostarra front desk, where verified guests appear on the arrivals board automatically. We can also discuss running it alongside your existing PMS during early access.
Try it as a guest
In the demo, you check in to a sample property on your own phone.